Last updated: September 17, 2026
This Privacy Policy explains how Concept Beans handles personal information when you visit www.conceptbeans.com, contact our team, or discuss a project with us. Personal information means information that identifies you or can reasonably be linked to you.
Who we are
Concept Beans is a creative and digital agency providing design, development, content, and marketing services, including AI-assisted services. This policy covers our website and our own business communications. When we handle information on a client’s behalf, the relevant service agreement and the client’s privacy notice may also apply.
Information we collect
Information you provide. Our contact form asks for your name, company, email address, phone number, subject, budget, and project details. We also receive information you share by email, phone, or other communication channels, including correspondence and materials you choose to send about a project. Please avoid sending passwords, payment card details, or sensitive personal information through a general inquiry.
Website and technical information. Visiting the website may generate information such as your IP address, browser and device details, pages visited, referring website, and the time of your visit. Cookies, server logs, and similar technologies may be involved in collecting this information.
Public interactions. If commenting is available and you submit a comment, your comment and chosen display name may be visible to other visitors. Information submitted with a comment may also be used to detect spam and protect the website.
How we use information
We use inquiry and project information to respond to you, understand your requirements, prepare proposals, communicate about work, and provide requested services. We may use technical information to operate and troubleshoot the website, understand how it is used, improve its performance, and detect misuse. Business records may also be needed to administer our relationships, resolve disputes, and meet legal obligations.
Where we send promotional communications, applicable consent and marketing rules apply. You can ask us to stop promotional messages using an unsubscribe option where provided or by contacting us. This does not prevent necessary communications about an active project or a request you have made.
Cookies and third-party content
Cookies are small files stored on your device. The website may use cookies or similar technologies for functionality, security, preferences, measurement, or third-party features. Google Tag Manager is present on the website; the data collected depends on the tags configured through it. Third-party videos, social media features, or other embedded content may also receive technical information when loaded or used.
You can manage or delete cookies through your browser settings. Blocking cookies may affect some website features and does not necessarily prevent every form of technical data collection. Where a cookie preference control is offered, you can use it to manage the categories shown. Consent must be obtained for non-essential technologies where required by applicable law.
Links to external websites and third-party services are governed by their own privacy policies. Review those policies before sharing information with them.
When information may be shared
Information may be shared with team members and service providers as needed to respond to inquiries, deliver services, host and maintain the website, support communications, and protect our systems. Depending on the work involved, this may include hosting, email, project collaboration, technical support, and professional advisers.
For projects involving AI-assisted tools, any handling of personal information through those tools should be addressed in the project arrangements and the relevant provider’s terms. This policy does not give permission to use confidential client materials or personal information for unrelated AI training.
Information may also be disclosed when required by law, to respond to a lawful request, or where reasonably necessary to establish or defend legal claims or protect people and systems. If a business transfer affects personal information, applicable privacy obligations continue to apply.
International processing
Concept Beans lists offices in Canada, the United States, and Pakistan. Depending on the team members and providers involved, information may be accessed or processed outside your province, state, or country. Privacy laws in those locations may differ, and local authorities may have lawful access. Contact us if you need information about the processing arrangements for a particular service.
Retention and security
Our approach is to keep personal information only as long as it is needed for the purposes described in this policy, including applicable contractual, accounting, legal, and dispute-resolution needs. The appropriate period depends on the type of information and the relationship involved; backup copies may follow a separate deletion cycle.
Personal information should be protected using safeguards appropriate to its sensitivity and the risks involved, including controls over access and handling. No website, transmission method, or storage system can be guaranteed completely secure. Please contact us promptly if you suspect a privacy or security issue involving information you have shared with us.
Your choices and privacy rights
Depending on the law that applies, you may be entitled to request access to personal information, ask for corrections or deletion, withdraw consent, or object to or restrict certain uses. Some laws also provide a right to receive a portable copy of information. These rights are subject to applicable conditions and exceptions, including records that must be retained by law.
Send requests to the contact address below. We may need information to verify your identity and understand your request, but please do not send identity documents unless requested through an appropriate channel. Withdrawing consent may affect services that depend on that information. We will explain any applicable limits when responding.
You may also raise concerns with the privacy regulator responsible for your location. In Canada, information about privacy complaints is available from the Office of the Privacy Commissioner of Canada.
Children’s privacy
Our website and business services are intended for a professional audience and are not directed to children. Please contact us if you believe a child has provided personal information so that we can review the circumstances and take appropriate action.
Changes to this policy
We may update this policy as our website, services, or information practices change. The date above identifies the latest revision. Where required, material changes will be communicated and any necessary consent obtained before information is used for a new purpose.
Contact us
For privacy questions, requests, or complaints, email contact@conceptbeans.com with “Privacy request” in the subject line. Please describe your concern and how we can reply.
You can also find our current office contact details on our Contact page.